Privacy Policy
We're going to keep this as readable as possible. No impenetrable paragraphs, no legalese for its own sake. If you have questions about how we handle your personal data, just ask — the contact page is always open.
Who we are
Snowdonia Breaks Limited operates three self-catering holiday cottages — Siabod Cottage, Bwthyn, and Eryri Cottage — in Capel Curig, Eryri (Snowdonia) National Park, North Wales, LL24 0EF. Our website is snowdoniabreaks.com.
We are the data controller for the personal information you share with us when making a booking or getting in touch.
We are registered with the Information Commissioner's Office (ICO). Our registration number is [ICO REGISTRATION NUMBER].
What we collect and why
When you make a booking request
To process your booking, we collect your name, email address, and phone number, along with the details of your stay — the cottage, dates, number of guests, and whether you're bringing pets. We use this information to confirm your booking, send you pre-arrival information, and communicate with you about your stay.
The lawful basis for this processing is performance of a contract (or steps taken at your request before entering into one). In plain terms: we need this information to be able to take your booking.
When you contact us
If you get in touch via the contact form or by email, we'll keep a record of that conversation for as long as it's relevant. We don't use contact enquiries for any purpose other than responding to you.
What we don't collect
We don't take payment through this website. No card numbers, bank details, or payment data of any kind are collected here or stored on our systems. Payment is made by bank transfer after a booking is confirmed, and that happens entirely outside this website.
How your data is stored
Your booking information is stored in a secure database on servers managed by InMotion Hosting. Emails are sent using our own mail server. We use HTTPS across the site to protect data in transit.
We take appropriate technical and organisational measures to keep your data safe, and we don't share it with third parties for marketing purposes or sell it to anyone.
Guest outreach
If you've previously stayed with us — whether you booked directly or through Airbnb — we may occasionally contact you with information about future availability, seasonal offers, or updates from Snowdonia Breaks. This falls within the "soft opt-in" provisions of UK marketing regulations, given the existing commercial relationship, and we believe it's something a past guest might reasonably expect from somewhere they've stayed before.
Every outreach email includes a clear and easy unsubscribe option. If you'd rather not hear from us, click it and that's the end of it — no questions asked. You can also contact us directly and we'll remove you straight away.
Analytics
We plan to add Google Analytics to help us understand how visitors use the site. When we do, it will be optional — you'll be given the chance to accept or decline analytics cookies before any tracking takes place. Our Cookies Policy covers this in more detail.
How long we keep your data
We retain booking records for six years following your stay. This is primarily to meet our obligations around financial record-keeping. If you'd like us to delete your personal data before that point, please get in touch — we'll do what we can within the limits of those legal requirements.
Your rights
Under UK data protection law, you have the following rights regarding your personal data:
To exercise any of these rights, please contact us via our contact page. We'll respond within one calendar month.
If you're unhappy with how we've handled your personal data and we haven't resolved things to your satisfaction, you have the right to complain to the Information Commissioner's Office at ico.org.uk or by calling 0303 123 1113.
Cookies
We use a small number of cookies to keep the website working properly. See our Cookies Policy for a full explanation of what they are and how to manage them.
Changes to this policy
If we make significant changes to how we handle your data, we'll update this page and revise the date at the top. We won't quietly change things in ways that matter without saying so.
Get in touch
For any data-related questions, you can contact us via our contact page, or in writing to:
Snowdonia Breaks LimitedCapel Curig
LL24 0EF
North Wales